FAQ

Add your desired products to your shopping cart and proceed to checkout. You can order with or without a customer account.

We accept PayPal, credit card, Sofortüberweisung, Klarna purchase by invoice, and prepayment. (Adjust the list as needed.)

If your order hasn't been shipped yet, please contact customer service immediately. Use the contact form or write to info@yogabox.de . We'll review your request for an adjustment or cancellation as soon as possible.

Yes. Government agencies, schools, kindergartens, universities, and public institutions can order on account. Please note: No discounts are granted.

Yes. Once completed, you will receive an order confirmation via email. To conserve resources, we will automatically send you the invoice as a PDF via email. Please also check your spam/advertisement folder.

Germany: flat rate [€X.90], free shipping for orders over [€XX.00]. EU shipping depends on the destination country at checkout.

Germany: approx. 2–4 business days. EU: approx. 4–8 business days (depending on the destination country and shipping provider).

Yes. We usually hand over bulky shipments to the shipping company within two business days. Delivery time is usually one to five business days, but in exceptional cases, it can take up to ten business days.

Yes, we ship throughout Europe. After shipment, you will receive an email with a tracking link.

You have a 14-day right of withdrawal. Send the goods with sufficient postage to: YOVANA GmbH, Auf dem Sand 27, 40721 Hilden. You can use a DHL return label, among other options. Refunds will always be made using the payment method used for the order. For advance payment/bank transfer, we require your bank details.

According to our Terms and Conditions, there is no right of withdrawal for commercial orders. We will still accept returns of unused or like-new items. Please send them with sufficient postage to the address above. After receiving the goods, we will issue a voucher for the value of the goods to redeem against your next order.

Please contact us immediately using the contact form or by email to info@yogabox.de . You will receive a free return label. Once we receive your return, we will send you the correct item.

Please reorder the desired item and return the other one. This is the fastest way, and you'll receive the correct version immediately.

Second-quality items are new and functionally perfect, but may have minor visual defects (e.g., print/transport marks, slightly crooked edges, minimal bumps). These are purely cosmetic and do not affect use.

Spelt husks are a natural product. Variations in shape, size, and color are normal and do not constitute a defect. They provide a stable, adaptable filling for meditation cushions and other items.

Yes. New mats often have a thin, water-repellent protective layer due to the manufacturing process, which dissolves with use. This improves grip. Tip: Before first use, wipe with a damp microfiber cloth (a little vinegar water). Note: Heavy perspiration (e.g., during power yoga) can reduce the slip resistance.

An initial odor is normal for many products and will dissipate with time and use. For example, PVC mats initially smell of plastic, while new wool mats smell of wool. If necessary, clean the mat with a little vinegar and water to speed up the process.

PVC stands for polyvinyl chloride – a plastic that is used in durable yoga mats, among other things.

The STANDARD 100 by OEKO-TEX® is a globally uniform, independent testing and certification system for textile products and accessories. Depending on the degree of skin contact, four product classes apply, each with strict limit values that sometimes exceed legal requirements.

The Global Organic Textile Standard (GOTS) defines globally recognized requirements along the entire textile supply chain – from fiber to finished product. It includes ecological and social criteria as well as certifications by independent bodies.

We use organic cotton, cork, and natural rubber, among other materials. Free from PVC, AZO dyes, and harmful plasticizers—ideal for yoga and meditation.

Many items are manufactured in Germany/Europe, while others are manufactured in carefully selected partner factories. Details can be found on the product pages.

Use a mild mat cleaner or a damp cloth. No harsh cleaners, no heavy-duty wash cycle. Dry flat or rolled up, away from direct sunlight or heat.

No, guest orders are possible. With an account, you have order overviews, faster checkout, and wish lists (if enabled).

Click "Forgot password?" in the login window and follow the instructions. You will receive an email with a link to reset your password. If you don't receive an email, please check for spam/advertising, typos in the email address, or if you are already registered. If you have any problems, contact info@yogabox.de .

Yes, digital vouchers are available in the shop and will be sent via email after purchase.

Add your items to your shopping cart → "View shopping cart" → enter the code in the "Enter coupon code" field → click "Redeem coupon." The amount will be deducted automatically.

The 12% yoga teacher/professional discount cannot be combined with other discounts/promotions.

Email: info@yogabox.de | Phone: +49 2103 4180800. Available: Mon–Fri, 7:30–14:00 (CET).

Check out our pages on terms and conditions , shipping , cancellation/returns , and privacy .